Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daves-chicken.digital, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all personal information collected through our website, mobile applications, in-store interactions, loyalty programs, promotional campaigns, and any other services we offer (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms described herein.

1. Who We Are

Dave's Hot Chicken operates as a food service business in the United States. We serve customers through our digital platforms and physical locations, offering a range of hot chicken products and related menu items. For the purposes of this Privacy Policy, Dave's Hot Chicken acts as the data controller responsible for your personal information.

For all privacy-related inquiries, please contact us using the information provided in Section 13 of this Policy.

2. Information We Collect

We collect several types of information from and about users of our Services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, participate in a promotion, or contact our customer support team, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Profile picture (if voluntarily provided)

2.2 Payment and Transaction Information

When you place an order or make a purchase through our Services, we or our authorized payment processors collect:

• Credit or debit card information (processed securely through third-party payment processors)
• Billing address
• Order history and purchase details
• Transaction identifiers and timestamps
• Gift card or promotional code usage

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and Services, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our platform
• Menu items viewed and added to cart
• Order frequency and preferences
• Referral sources (how you arrived at our website)
• Session duration and bounce rates

2.4 Device and Technical Information

We collect device and technical information to improve our Services and ensure security, including:

• IP address
• Browser type and version
• Operating system and device type
• Device identifiers (e.g., IDFA, Android Advertising ID)
• Screen resolution and language settings
• Time zone settings
• Mobile network information

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your mobile device or computer to help you find nearby Dave's Hot Chicken locations, provide accurate delivery estimates, and personalize your experience. You may disable location access at any time through your device settings.

2.6 Communications and User-Generated Content

When you contact us via email, phone, or through our website, submit a review or feedback, participate in surveys, or engage with us on social media platforms, we may collect and retain:

• The content of your messages and communications
• Customer service interaction records
• Reviews, ratings, and comments you submit
• Survey responses
• Social media handles and public profile information when you interact with our social accounts

2.7 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when you place an order through those platforms
• Social media platforms when you link your account or use social login features
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

Dave's Hot Chicken uses the information we collect for a variety of business and operational purposes. We only use your personal information where we have a lawful basis to do so. The primary purposes for which we use your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and pick-up services
• Managing your account and loyalty rewards
• Processing payments and refunds
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and resolving disputes

3.2 Personalization and User Experience

• Remembering your preferences and past orders
• Recommending menu items based on your order history
• Displaying relevant content and promotions
• Personalizing your in-app or online experience
• Saving your favorite locations and delivery addresses

3.3 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, or push notifications about special offers, new menu items, and events (with your consent where required)
• Administering contests, sweepstakes, and loyalty programs
• Delivering targeted advertisements on third-party platforms based on your interests
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking "unsubscribe" in our emails, replying "STOP" to SMS messages, or contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and app functionality
• Conducting research to understand customer preferences
• Testing new features and improvements
• Generating aggregate, anonymized reports on user behavior
• Monitoring system performance and identifying technical issues

3.5 Legal Compliance and Security

• Complying with applicable laws and regulations
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Enforcing our Terms of Service and other policies
• Responding to legal requests and court orders
• Protecting the rights and safety of Dave's Hot Chicken, our employees, and our customers

4. How We Share Your Information

Dave's Hot Chicken does not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment processors: To securely process transactions
• Delivery partners: To coordinate food delivery to your location
• Cloud hosting providers: To store and manage our data infrastructure
• Email and SMS marketing platforms: To send communications to you
• Analytics providers: To help us understand how our Services are used (e.g., Google Analytics)
• Customer support platforms: To manage support tickets and interactions
• Loyalty program administrators: To manage rewards and points

All service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.2 Third-Party Ordering Platforms

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), your information will be subject to both our Privacy Policy and the privacy policy of that third-party platform. We encourage you to review the privacy policies of any third-party platforms you use.

4.3 Advertising and Analytics Partners

We may share certain usage and device data with advertising networks and analytics providers to serve targeted advertisements and measure the effectiveness of our campaigns. This may include data shared through cookies and similar tracking technologies. Please see Section 7 for more information about our cookie practices.

4.4 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Complying with subpoenas, court orders, or other legal processes
• Responding to lawful requests from government authorities, including law enforcement
• Protecting the rights, property, or safety of Dave's Hot Chicken, our customers, or the public
• Investigating potential violations of our Terms of Service

4.5 Business Transfers

In the event of a merger, acquisition, sale of all or substantially all of our assets, or other business combination, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.6 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you choose to participate in joint promotions or partner programs.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology (HTTPS).
• Access Controls: Access to personal data is restricted to employees, contractors, and service providers who need it to perform their job functions.
• Password Hashing: User passwords are stored in hashed and salted form using industry-standard algorithms.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI-DSS).
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems.
• Incident Response: We maintain a data breach response plan and will notify affected users in accordance with applicable law in the event of a security incident.
• Employee Training: Our staff receive regular training on data protection and cybersecurity best practices.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent required by law.

6.1 Rights Under Applicable U.S. Law

As a business operating in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the FTC Act regarding unfair or deceptive practices, and other applicable state privacy statutes.

6.2 California Residents

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note: We do not sell personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to that which is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To exercise any of these rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary.

6.3 Rights Available to All U.S. Users

Regardless of your state of residence, we provide all users with the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Deletion: You may request that we delete your account and associated personal data.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.

6.4 How to Submit a Privacy Request

To exercise any of your rights, please contact us via:

• Email: [email protected]
• Website: daves-chicken.digital

We may need to verify your identity before processing your request. This may involve confirming information associated with your account or requiring you to provide additional identifying information. We will not discriminate against you for submitting a privacy rights request.

7. Cookies and Tracking Technologies

Dave's Hot Chicken uses cookies and similar tracking technologies to collect and store information about your interactions with our website and Services. Cookies are small text files placed on your device when you visit a website. They help us provide a better browsing experience, remember your preferences, and analyze how our Services are used.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable core functionality such as security, network management, and accessibility. They cannot be disabled.
• Functional Cookies: Allow the website to remember choices you make (such as your preferred location or language) and provide enhanced features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to track visitors across websites to display relevant advertisements based on your interests.
• Social Media Cookies: Set by social media platforms to enable sharing functionality and track your interactions with embedded social content.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View the cookies stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific websites
• Block third-party cookies

For more detailed information about how we use cookies, please refer to our dedicated Cookie Policy available on our website at daves-chicken.digital.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. In some cases, we may retain information for longer periods if required by law, regulation, or legal process.

9. Children's Privacy

Dave's Hot Chicken does not knowingly solicit or collect personal information from anyone under the age of 18. Our website and digital services are intended for adults aged 18 and older. If you are under 18, please do not use our Services or submit any personal information through our platforms.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection and use of personal information from children under the age of 13. As our Services are intended for adults, we do not direct any portion of our Services to children.

10. International Data Transfers

Dave's Hot Chicken is based in the United States and primarily operates within the United States. However, our service providers and technology partners may be located in various countries around the world. When we transfer your personal information to service providers outside the United States, we take steps to ensure that your information receives an adequate level of protection.

10.1 Transfers to Third-Party Service Providers

Some of our third-party service providers may store or process data on servers located outside the United States. By using our Services, you acknowledge and consent to the transfer of your personal information to countries that may have different data protection laws than those in your country of residence.

10.2 Safeguards for International Transfers

Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including:

• Entering into data processing agreements with service providers that include appropriate data protection obligations
• Ensuring that third-party service providers maintain adequate security practices
• Conducting due diligence on the privacy and security practices of our international service providers

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Dave's Hot Chicken. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policies of any external sites you visit.

Examples of third-party links that may appear on our website include social media platforms (Facebook, Instagram, TikTok, Twitter/X), food delivery platforms (DoorDash, Uber Eats, Grubhub), and payment processors. Your interactions with these platforms are governed by their respective privacy policies.

12. California "Shine the Light" Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may use the cookie management tools described in Section 7 to limit tracking on our website.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Post the updated Policy on our website at daves-chicken.digital
• Notify you via email or through a prominent notice on our website if the changes are material

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Filing a Complaint

If you believe that Dave's Hot Chicken has violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to first contact us directly so that we can address your concerns.

15.1 Contact Dave's Hot Chicken

Please send your complaint or concern to:

• Email: [email protected]
• Website: daves-chicken.digital

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days. If we are unable to resolve the matter to your satisfaction, you may escalate your complaint to the relevant regulatory authority.

15.2 Filing a Complaint with Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

For general consumer protection complaints, you may also contact the Federal Trade Commission (FTC):

• FTC Website: www.ftc.gov
• FTC Consumer Hotline: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may also have recourse through their state attorney general's office or state-specific consumer protection agencies, depending on the applicable privacy laws in their state.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below:

We are committed to working with you to resolve any privacy concerns promptly and transparently. When contacting us, please include as much detail as possible about your request or concern so that we can respond effectively.